CRM Specialist

Maintain and update customer relationship management databases

Respond to customer queries via phone, email, and chat

Identify customer needs and provide appropriate solutions

Collaborate with internal teams to improve customer experience

Track customer satisfaction metrics and generate reports

Bachelor's degree in any field

Strong interpersonal and communication skills

Patient and empathetic towards customers

Basic understanding of CRM software and customer support tools

Ability to work in a fast-paced environment